Privacy Policy

Urban Rec respects and protects the privacy of our clients and users.

Disclosure:

Urban Rec will not sell, trade, or disclose to third parties any user details derived from the registration for or use of an Urban Rec service — including names and addresses — without the consent of the user (except as required by law or in the case of imminent physical harm to the user or others). When Urban Rec uses agents, contractors or companies to perform services on its behalf, Urban Rec will ensure that the company protects your information consistent with this policy.

We do, however, share limited member information with trusted partners where it supports your participation or experience:

  • We share member email addresses with our partners at Capital Brewing Co. so members can be invited to join the Good Natured Crew — a fun community offering perks and exclusive content.

  • For J-Ball participants, we share required player details with Hockey ACT to support their participation tracking and reporting processes.

Collection and Use Of User Details:
Urban Rec collects and uses user details for billing purposes, to anticipate and resolve problems with your service, and to develop and inform you of products or services that better meet your needs. This may include using your details — in combination with other data — to market relevant services to you. However, we do not disclose your details to third parties who want to market to you independently.

In the administration of our services, Urban Rec may display limited contact information (phone number and email) in restricted access areas of our website. This is only visible to members of your team roster and only includes information you provided when creating your account.

Analytics and Website Use:
We use Google Signals to collect anonymized, aggregated data about how users interact with our site. This includes cross-device behavior, audience insights, and demographic trends — helping us improve the overall experience. No personally identifiable information is stored or processed.

User Choice:
You may choose not to receive marketing communications from Urban Rec. If you opt out, we will remove you from our distribution list.

Questions or Concerns?
Email us anytime at [email protected] if you have questions about this Privacy Policy or anything related to Urban Rec.