Refund Policy

REGULAR URBAN REC REFUND POLICY

IF YOU REGISTERED AS AN INDIVIDUAL PLAYER – REFUND PROCESS:

If you have registered as an individual player onto an individuals’ team and you wish to withdraw yourself from a league or event, Urban Rec will offer a refund less an administrative fee of $10, provided that the following conditions are met:

  • The individual spot is able to be re-sold to another individual player; AND
  • The replacement registration fee is paid in FULL prior to the scheduled start of the league or event.
  • If the spot is unable to be re-sold, no refund will be given.
  • If a refund is given, the refund will be refunded back to the original form of payment

If a team mate is playing on a registered team, and wishes to withdraw from that team, they must deal directly with the team captain or the member who paid the team registration fee. 


IF YOU ARE REGISTERED AS A TEAM – REFUND PROCESS:

If you have registered as a team and your team wishes to withdraw from a league or event, Urban Rec will offer a refund less an administrative fee of $50, provided that the following conditions are met:

  • The team spot is able to be re-sold to another team; AND
  • The replacement registration fee is paid in FULL prior to the scheduled start of the league or event.
  • If the spot is unable to be re-sold, no refund will be given
  • If a refund is given, the refund will be refunded back to the original form of payment.

REFUNDS AFTER A LEAGUE HAS COMMENCED

In either of the above cases – individual or team refund request – if the spot is able to be re-sold after the season has started, the refund will be prorated based on the number of weeks remaining (i.e. the prorated price the new team or individual player would pay) minus the aforementioned admin fees of $10 (individual) and $50 (team)

NO REFUNDS FOR BREACH OF CODE OF CONDUCT 

In any other circumstances (including if you have been removed for breaching our Code of Conduct), Urban Rec does not offer refunds for league, tournament or event registration fees.


special COVID-19 -19 REFUND POLICY
Urban Rec decide to run our leagues based on the Public Health Order’s provided by the ACT Government and ACT Health. In the event that the Public Health Order instructs community sport to stop running, Urban Rec will pause all leagues in accordance. All leagues will re-commence once allowed and no games will be lost or canceled. 
Because no games will be canceled, we will not be offering refunds for any paused games. If you or your team need to pull out from participating in our leagues for extenuating circumstances please contact our head office ([email protected]) and we will deal with each request on a case by case.